We are always happy to answer any questions that you may have. Contact us anytime at CustomerService@kissfix.com In the meantime, these are some of the questions we are most commonly asked and their answers. These may help you.

Question: What Kind of Payment Do You Accept

Answer: All orders are processed through our Amazon Shopping Card. Amazon acceptsVisa, MasterCards, American Express Discover credit cards and direct transfers from you bank account.

Question: What are your shipping costs?

Answer: Shipping costs vary by item.
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To determine the exact shipping price of the items you are interested in you can do the following:

You can put the items that you are interested in, in your shopping basket on our site, go through to the check out and see what the shipping cost for those items would be without finalizing the order. This will give you the most accurate information.

Question: Do you ship internationally?

Answer: Yes, we do - on some items. Shipping costs vary by the weight of your order.

To find out what the exact cost would be for the items that you are
interested in, you can do the following: Place the items in your shopping
basket on our site, go through to the check out and see what the shipping
cost for those items would be without finalizing the order.

All of the prices on our site are in American dollars, and there is a
currency converter tool located at the bottom of every page so that you can
see what that costs in your currency.
 

Question: I placed an order and got two emails. Did I place two orders?

Answer: No, please look at the order number and items listed. You will see that they contain the same info. One is an order confirmation from the Amazon shopping cart and shipping details email from the company where your balms will be shipping from. If you would like to double check or have questions you can check your order status here:Order Status

Question: How long will it take my order to arrive?

Answer: Each lip balm lists how long the processing time is associated with that balm. Most balms will arrive in 3-7 business days.

Question: How can I check the status of my order?

Answer: You can now check the status of your order, online at

Order Status

This will show updated information such as the order in progress, and delivery tracking numbers once they are assigned. Please note that your information may take some time after you intially place your order to be available for viewing in the order status system. If it is not available for viewing please check back shortly.

Question: What is your return policy?

Answer: This depends upon where you balm was fulfilled from. Login to the Order Status system and click on the balm in question. You'll be able to see from the order details where it shipped to and how to contact the specific shipper with return questions.

Question: I have some more questions, what is the best way to contact you?

Answer: The absolute best way to contact us is thru email. We do our best to reply to all emails as quickly as possible. Please send all inquries or comments to

CustomerService@kissfix.com

Although we respond most promptly to emails, you can also reach us via:

Fax: 773-353-2912 or Telephone: 773-353-2900